Where to find help and reach our team
How to use our help tools and contact us by email during office hours.
Updated
Navigate the help charts
Every page carries a help button. Use it to chart your course through these articles, consult our AI assistant, or log a request to our team. Once you are signed in, the assistant can read your own account—your listings, orders, invoices, claims and notices—to show you what is happening and why. For example, it will explain if a listing has not yet gone live. The assistant cannot alter your account settings and will never ask for passwords or card details.
Speak with a crew member
Post a request through the help button or head to /contact to reach our team. You will get a ticket number by email and receive replies by email too. Reply directly to any message to add more information. Alternatively, write to launch@zinndigital.com. We are available during Mon-Fri 08:00-20:00 UTC.
Who keeps the log
Navero Launch is operated by Zinn Digital® Ltd, a company registered in the United Kingdom.
Questions people ask
- Can the AI assistant change things in my account?
- No. It can read your account to help explain what you see, but it cannot make changes or access sensitive details like passwords and payment information.
- How do I reach someone on the team?
- Use the help button on any page or go to /contact to send a request. You will receive a ticket number and replies by email, or email launch@zinndigital.com directly.
- When can I expect an answer from the team?
- Our team replies during office hours, which are Mon-Fri 08:00-20:00 UTC.