What's the refund bearing at Navero Launch?
Purchases don't refund once paid, except when we remove a listing. Statutory rights always apply.
Updated
Setting your course: the refund policy
Once you've paid for a listing, that payment cannot be refunded. This policy is set out in our terms. However, your statutory consumer rights remain unaffected by anything written here.
When we chart a different course
If our team rejects or takes down a paid listing, you receive a full automatic refund to your original payment method. You'll also receive a credit note. If you paid in crypto, we'll need a payout address from you to process the refund.
Disputed waters
When a payment is disputed or reversed, all items bought with that order are removed immediately while the dispute is being resolved. If we're found to be in the right, we can restore what was taken down. If the dispute goes against us, the removal stands.
Questions people ask
- Can I get my money back after I've paid?
- No. Payments are final once processed, unless we take your listing down. Your legal rights as a consumer aren't affected by this policy.
- What happens if my listing is removed by Navero Launch?
- You'll receive a full refund to your original payment method automatically, plus a credit note. For crypto payments, provide a payout address and we'll send the refund there.
- What occurs if I dispute a charge?
- Everything purchased with that payment is taken down while we investigate. If the dispute is resolved in our favour, we can restore it. If it's resolved in yours, the removal stays.